Privacy policy Wappy app

Developer information

Eforge BV
Blokkestraat 41B
8550 ZWEVEGEM
BELGIUM

Belgian Company ID/CBE number: 0808.554.782

Privacy Point of Contact & Inquiries

Please send an e-mail to support@wappy.io
or phone us on +32 (0)56 12 38 33

Definitions

• Tenant: a group of user accounts belonging to the same company. Some settings, for example the operation mode, are tenant wide.
• User: a user account within a specific tenant that can login to Wappy.
• Work order: a definition of a task to be performed by the user at a specific location.
• Time ticket: the result of executing the task defined by the work order. Contains timing information (task start time, task end time, pause time) also as used materials and quantities.
• Location: a combination of user id, latitude, longitude, speed, device battery status and accuracy.

Operation modes

• Normal operation mode: using Wappy solely to read work orders and send time tickets.
• T&T mode: when the tenant enables track and trace functionality (T&T) mode.

Normal operation mode
In normal operation mode, Wappy does not collect any sensitive personal data from the user. The only data that is collected and sent is related to the time tickets that are being created by the user.

T&T mode
In track -and trace operation mode, Wappy behaves exactly like in normal operation mode, but will ask permission to use the user’s location, even when the app is closed or not being actively used.

When the user accepts, the user location will be sent regularly to Wappy’s backend services, allowing the administrative employees from the tenant to correlate the location data with the timing provided in the created time tickets. That allows the tenant’s owning company to ensure the registered times are correct and perform correct invoicing to their customers.

Despite the T&T mode setting being tenant wide, the user can decide individually not to share his/her location. If the user rejects the location permission, Wappy will continue to operate in normal operation mode and will not send any location information to Wappy’s backend services. Users can at any moment turn off the T&T mode by logging out & logging in again, and not accepting the location permission request.

Data security

• We do not share location data with any third party.
• Location data is always being transferred securily over an HTTPS connection.
• Location data is stored securily within the EU. 

Data retention

• Location data is retained forever, unless deletion is requested via an inquiry (see contact information above).
  Please provide your customer number, the user ID's of which the location data should be removed and the time span which should be removed.

3rd party subprocessors

Although we do not share location data with these parties, Eforge BV uses the IT infrastructure of the following subprocessors:

• Cloudflare, Inc. (101 Townsend St, San Francisco, CA 94107, United States)
• Hetzner Online Gmbh (Industriestr 25, 91710 Gunzenhausen, Germany)
• Amazon Web Services, Inc. (410 Terry Avenue North, Seattle, WA 98109-5210, United States) 
• DigitalOcean, LLC (Avenue of the Americas 10th Floor, New York, NY 10013 United States)